Returns and Exchanges
• Returns are accepted within 14 days of purchase.
• All returns must have the original receipt or a copy of on-line sales receipt.
• Returned merchandise must be in the same condition as when you received it, unworn, undamaged, unaltered, saleable with the original tags and package (if applicable).
• Items identified as “final sale” cannot be returned or exchanged.
• Refunds will be issued in the form of which payment was received, minus the cost of shipping. Depending on your bank or credit card company, it can take 5-10 business days to post the refund to your account after we process the return.
• Gift card are final sales
• If you like to make an exchange, please return your items for a full refund and place a new order.
• Frankie reserves the right, at its sole discretion, to determine if returned merchandise is in salable condition.